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Question 1 of 11
1. Question
The service user has a right to be involved in decisions? True or False
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Question 2 of 11
2. Question
Which of the following are rights the service users have while living with us?  Choose 4Â
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Question 3 of 11
3. Question
There are many documents where we record the service user’s voice. Tick which records are usedÂ
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Question 4 of 11
4. Question
Name 6 people who a service user can talk to if they want to make a complaint.
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Question 5 of 11
5. Question
Tick all the following policies and procedures that relate to the service user’s voice
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Question 6 of 11
6. Question
There are two types of complaints. What are they?
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Question 7 of 11
7. Question
Informal complaints are responded to with conducting an IWR. What is the theme of the IWR?
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Question 8 of 11
8. Question
Where are Complaints are noted/discussed? Tick 3Â
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Question 9 of 11
9. Question
How many informal complaints about the same issue is made before it is escalated to a formal complaint?Â
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Question 10 of 11
10. Question
When a formal complaint is made, what registers is filled in immediately? Tick 2Â
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Question 11 of 11
11. Question
Who must be notified of formal complaints? Tick 2Â
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